Friday, January 8, 2010

Gotta VENT... & Pretty Preppy Tags

I know its Friday, but I am annoyed- so I figured, why not blog about it! I am also tired, Charli was up at 3:30 am- so please excuse any typos!

I love planning parties, LOVE! However, every now and then you may hit bumps in the road. My bump- happened to be last night. Now, mind you its not a major bump, but one nonetheless!

I pride myself on crazy attention to detail, providing superior quality products, and offering fabulous customer service. I do- bottom line. Why... well because it's what I would like to receive. I plan each party as if it were my own, create party decor as if the party was being hosted by me- so much love goes into every design element.

WELL... I advised a new client to purchase something from this cute etsy shop, (however, purchased through her site so I don't have the opp to write a critique)N.E.W client. I made a suggestion, she spent money- my name on the line here! Well, finished product- awful! The quality is poor, and her customer service- F-!

I am quite frustrated, which is why I am posting this! I have been in contact with her and as of yet she is unwilling to either reprint- or refund the order. Her business is small, and she is a mom- so I figured great, support a small biz- as I myself have one.

WELL, I am not happy, the product looks poor and bottom line, this will reflect upon me. Additionally, I am busy- B.U.S.Y and would love to spend my energy elsewhere.

UGH... VENT OVER! For now anyways...

ps- am hoping to hear back from her today, with a more positive resolution- other then, I am sorry I stand my by product.

pps- I stand by my product as well, however, if a client is not happy- then neither am I.

PPS- Feel free to vent away in response!

EDITED TO ADD... these to cute pretty preppy tags for a lil lady turning one!
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9 comments:

  1. Oh friend, I'm so with you .... It is so tough when you have to depend on other people to complete the entire pie. Vent away - I hope that you feel this is a great place to vent - a safe place!

    This too shall pass, but when you're in it - I so know that it is hard to see the other side.

    Hang in there, your hard work doesn't go unnoticed and unappreciated!!

    TGIF ~

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  2. Thanks Lady! I appreciate your kind words, really I do!

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  3. Omg! Love those tags.
    Ok, sorry about the terrible problem that you are having. Just keep your head up. It's ashame that every business doesn't live by good practices.

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  4. UGH! That STINKS! I just referred a client to an ETSY seller who never ever had the courtesy to email her back..So frustrating..the lack of professionalism is unbelievable...
    I hope it gets resolved-quickly-I am upset for you..Especially since you referred business her way..GRRRRRR....

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  5. Not cool at all... some people boggle my mind. If I did something that wasn't up to par I would be MORE than willing to refund. I made a wedding cake that was a DISASTER this year - no charge. Because HELLO it wasn't perfect. I want perfect. I demand perfection from myself... ugh... I totally feel your pain! *Hugs*

    I LOVE those tags btw :) You're amazing at what you do my friend!

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  6. Thanks everyone for venting with me and your kind words.

    I love hearing your stories, it makes me feel better!!!!

    ps- thanks for the sweet love regarding the tags!

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  7. I never bought/sold anything from ETSY, but I totally understand how you feel. I stand by everything I make as well, and feel the same as you do. If a client is not satisfied, I will do everything in my power to make sure they are! Some people just don't care....

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  8. ok... so the order was $54... just got an email saying that she will refund $30 if the items are shipped back...

    soooo you would like me to ship back the items, spending more money... to recieve a refund of $30?

    $54 plus additional return shipping- $4(est.)
    equals $58, to receive a $30 credit?

    mmmm not good enough!

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  9. Hey sweet lady... left you a little something on my blog :)

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Thanks for leaving some sweet PBD love!